redeyemaster 512GB • 1 yr. ago. Failure to follow these instructions may cause severe processing delays. ago. I contacted Steam support to ask for an estimate delivery time and they said from the time they receive the unit, 5-8 business days to deliver. Steam initiated an RMA. We apologize for the inconvenience. The power button is great now as well, it's clicky instead of mushy. So basically I will have 3 choices:. bobmorton Apr 11, 2022 @ 2:01am. During this time I would often search Reddit for similar experiences to give me an idea of what the process might be like. I left a couple notes inside asking for it back rather than a substitution. Tomorrow: expected delivery. Only hard rebooting the deck or using the steam button to close the game would stop the issue. This afternoon I carefully packed the Stream Deck in the original packaging and sent it back. I dropped off my package Tuesday, November 7th at 12pm. We don't have additional details to provide at this time. Way too many herp derp rma posts and people posting issue with programs I have installed and simply ran. 1st one had a stuck pixel, second one the battery died, and the third had a stuck pixel. Select your issue to review troubleshooting information and contact Steam Support if necessary. my Steam Deck stopped charging after connecting it to an USB Hub. Apr 22, 2002. October 7th - Tracking showed packages arrived in Havant, Southampton, UK. how long have you waited to get your RMA? I am based in Germany. how long have you waited to get your RMA? I. I left a couple notes inside asking for it back rather than a substitution. Took about 2 weeks after I sent back my deck to get a new one. 5. Same, just got my third RMA yesterday and it's still having issue. invision2212 Oct 15, 2022 @ 3:52pm. On the other hand, the buttons on the Q2 Deck felt mushy. Go back into haptic settings one final time and use the toggle switch to turn the haptics back on. Select your issue to review troubleshooting information and contact Steam Support if necessary. Steam Support, Oliver Nog english is not my first language and large juristical texts are quite dificult to read. My close acquaintence, Matthew Anderson ( ChimeraOS contributor, based in the US), made good use out of them when the fan in his Deck was making loud grinding sounds. The unit I have stopped charging. Photo by Sean Hollister / The Verge. my Steam Deck stopped charging after connecting it to an USB Hub. 4" Diagonal display size. Odd because the RMA thing said they would repair or replace, no mention of refund. TheBlack_Swordsman. Navigate to the Power Menu. I contacted support, explained what happened and to their credit were very quick to issue an RMA. The Steam Deck should boot into the BIOS menu. Got it back and it also has a stuck pixel. Not sure if these parts are compatible or if there are better options. This is my RMA timeline: 23/03 -> I noticed my Deck B button is faulty so I opened a support ticket asking for RMA. Sent it to Steam on Saturday the 21th. After all, while a repair may be more cost-effective, mailing out a new Steam Deck saves time and is likely to result in a satisfied customer. But overall the variance is very minimal. how long have you waited to get your RMA? I. #4 < > 4. They are center Calibrated, but the base of the sticks is not centered/horizontal to the shell. I'm considering order one with US Steam account and forward it to me in Hong Kong, it might takes about 2 weeks, much earlier than Komodo, even a little bit cheaper, just worrying about potential RMA, if RMA is needed, the costs is pretty high, also costs me maybe a month or more. I still have no update and waiting for a new unit to be shipped to me. Make sure the white LED is on. 3. Steam Deck works great for few months but it starts having similar issues again. 7. It sounds like the beginning on May. They received my steam deck today. subscribers . Video/photograph and record everything prior to sending in your deck for any RMA work. how long have you waited to get your RMA? I am based in Germany. I thought I would go over my findings after going through 3 RMAs: First Deck: Broken Power Button (mushy and would have to be pressed really hard down to register input) 2 Stuck pixels (bright green and bright blue pixels in. 4" HDR OLED screen, WIFI 6E, 512GB/1TB) Thread starter--R; Start date Nov 9, 2023;. Quality Control performed full function test. The rma process is unlikely to solve that particular issue for you. Buy a scalped steam deck on ebay, then rma it. 4" Diagonal display size. We are happy to announce today that our new Steam Deck repair centers are now open. Restart the Steam Deck. My steam deck had a left stick issue. 28: steam deck is delivered to them. Yes, my timeline: RMA sent to FedEx 3/8. maybe your best option is to buy a gps tracker like those used with cars, and glue it to the deck. #4 <. They basically said it’s a factory defect and it will get worse with time. 7. Seems like you either have to accept it or return it. So basically, every time you open the Deck, it loses. Hold down the Volume+ button and press the power button. Have the RMA paperwork in the box as the first thing support would look at when opening it. Played on it for probably a total of 10 hours before I noticed a few dead pixels popping up on screen. The right one vibrates nicely and click is "satisfying". 8/6 new deck is on. The Steam Deck’s internal hard drive can be upgraded, both internally and with external storage. RMA in progress with Steam. My fan RPM is above. If you're getting a result, it's very likely that your GPU is faulty. how long have you waited to get your RMA? I. I still have no update and waiting for a new unit to be shipped to me. • 2 yr. bring that box to ups and they wlll create the shipping label and place it on the box. Apr 7 (PM): Support Initiate RMA Process. got my Steam Deck yesterday. wouldnt be the first time someone wins after a chain of "bad luck" events, lol. Some people are reporting issues with 0% battery or not being able to turn the Steam Deck back on unless plugged in after it shuts off randomly. Miffen May 27, 2022 @ 12:09pm. sachitgul • 8 mo. Update 11/28 - Here’s the response from Valve… unbelievable. 28/03 -> My Deck arrived at the warehouse (NL) from Spain. I'm guessing it'll be at least Friday before they get my console if not Monday (I hate FedEx), and then turnaround middle of next week, and then maybe I get it middle of the week after. Also, I bought this Deck (256GB) second-hand. 2. Steam Deck > General Discussions > Topic Details. #steamdeck #steam #valve #ps5 #xbox #nintendoswitch Steam Deck: My Experiences - The fun, problems, Valve (Steam) support & the future. Thanks all. My Steam Deck which I've only had for a couple of months developed the fan rubbing noise that others have mentioned. - Get an email saying Steam Deck's ready to ship on June 1st. pingus25 64GB - December • 1 yr. Surprisingly Valve let me RMA it from AUS. Related. Steam initiated an RMA. Immediately I noticed the left trigger was mushy. Enter bios on power on (power + Vol+) with power supplier disconnected. Yesterday I came home and found the steam deck laying on. I've been dealing with a stuck pixels and blue "slashes" that appears on the screen depending on the colors. It kinda sticks at the very end before you can press it completely down most of the time and it sounds like you break something. Print the shipping label and place on the exterior of the box. 5/25 - Got e-mail notification that a replacement is being prepared to ship from Steam support. Tech Support. My original round 1 Steam Deck had to be RMA’d because of an issue with games freezing. That is completely unacceptable as far as I'm concerned. I contacted valve support, but I don't think I want to RMA my deck and wait two weeks for a new one to come back, only to have. Day 1 of owning a Steam Deck I set it up and installed games. Valve's support page recommends holding the. Use Steam RMA, they are great to Deal with, very friendly and easy to work with. The Steam Deck I purchased from my former co-worker had its touchpad stop working, In my case, I had to provide at least a transaction number or the steam username of the original buyer. It’s Valve’s answer to the emerging crop of handheld PCs like the GPD Win 3. Steam initiated an RMA. Regarding to my steam deck, I only had the backlight bleed issue, everything else works very well. I received my RMA label on Apr 29, shipping it the following Monday (May 2). . There's a good chance they'll take care of it because that's an exceptional. Steam initiated an RMA. I'm waiting for Steam support reply, although I don't have much faith, honestly. Steam Deck OLED model will be available in two storage configurations: 512GB and 1TB, which will cost $549 and $649, respectively. ago. saying they had ordered a repair part- no reference to a ticket number, item description. Steam Deck Steam Gaming. I recently received a steam deck but have had to return it due to it constantly rebooting due to the battery cutting off mid gameplay even though the steam deck has a full charge and can then be only woken back up by attaching the power cable. 1. 160-plus hours into Elden Ring, I’m sure of one thing: the single most annoying thing about my Steam Deck is its whiny fan. * Now here is where we are going to deviate a bit from the steam support advice. They opted to repair the last time. Shutdown your deck. You just got it, but stop being a wuss and open it or do you wanna RMA every time this happens with the FedEx or GLS Roulette. I can plug it into an external monitor and get a display on that monitor, with this I tried to reimage, format, change battery settings (screen brightness, turning of dimming feature etc) but. If your device is out of warranty, the company will offer to fix it up. In practice, this was but a week. jp ". Valve was really quick and after 3h I had my DHL shipping label for return. If you're prepared for the worst case scenario the only surprises you can get are positive ones. Time before freeze is totally random, running from a few minutes to a few hours. Positive United Radio RMA. I'm guessing it'll be at least Friday before they get my console if not Monday (I hate FedEx), and then turnaround middle of next week, and then maybe I get it middle of the week. Update for December 2022 via Valve: "Starting December 1st, customers in Japan, South Korea, Hong Kong, and Taiwan who have already reserved their Steam Deck will receive email confirmations to finalize their orders. They basically said it’s a factory defect and it will get worse with time. Will update with any new details to help future purchasers! Edit 1: Shipping label created and package received by FedEx on March 7th. Even my Nintendo joycon drift RMA fix was done with a quick turnaround of a couple of days (not counting shipping). tokyoaro. I ordered the 512 GB model Steam Deck with the "premium anti-glare etched glass". Originally posted by TheDigitalJedi: Today I just received my new Steam Deck via the RMA process. At least everything I set up on deck is relatively easy to set up again I did a factory reset yesterday. So. For Valve Index, Steam Deck and related components and accessories (individually and collectively "Hardware") you have the right to cancel any purchase of the Hardware on. The repair shop replaced the right thumbstick and had it working for a little while afterwards. When the text-editor opens, press CTRL+F to search and search for the following: *ERROR* ring gfx_0. Steam Support will provide you with instructions. I packaged up my Steam Deck and got it to UPS that same day (August 2nd). Steam Deck RMA time question. It's unfortunate because the Steam Deck really is a great device, but it's defect rate just seems way too high. they may let you pay for a repair though. Oni Oct 6, 2022 @ 2:42pm. Hi there, You can adjust your haptics calibration from Steam > Settings > Controller > Calibration & Advanced Settings. Those RMA'ing Decks have see around the same turn around times. From what I’ve seen the deck is really friendly to self repair but this particular job might be tricky if you’re not experienced. Choose Battery storage mode, and confirm. And now, I’m so happy to report. Mar 31, 2020 149. Steam initiated an RMA. Unit arrived at warehouse (Netherlands) on April 4th. . If you have waited a very long time and spent a lot of hard earned money, you should not settle anything less than 100%. iFixIt can get me parts overnight, and the repairs are less than an hour. Buy it with a credit card that gives you an extra 1 year warranty. Still running fine no issues. Unit arrived at warehouse (Netherlands) on April 4th. - Contact Steam Support on May 16th. All rights reserved. So, for ex. SPARTAN VI said: Wife and I got our Decks today. When can I expect to receive my replacement?Could be, but I feel like that's at least partially balanced out by its repairability. Leave the deck on this screen until it dies on its own. ago. Best. Unit arrived at warehouse (Netherlands) on April 4th. Open the file. yeah, you should be able to. FYI if this happens again rma it immediately, burn-in isn't possible with the steam deck screen so these weird colours point to a different issue Reply welshman1971. 4" Diagonal display size. usually anywhere from 6-8 hours. Aspiring_Gh0st. RMA time . Right now me and Valve we are desperate trying to get the Steam Deck back from them. 14 day buyers remorse return policy. Am I screwed with my deck? : r/SteamDeck - Reddit. I'm from Germany, and this goes too far for initiating an RMA process. 1. ReplySteam deck rma time . I think the RMA process is terrible. If they do accept the RMA, they may ask you to ship it to a location where RMA is possible if it’s not available in your country, and you cover the. FedEx delivered my unit to RMA warehouse 3/14. You're without your Steam Deck until the replacement/repaired unit arrives. Got the RMA, sent the device off. Go down and select Devices. I sent my deck out on the 30th and they received it on the 2nd of December. if the first one is defective, id rather give them a year to. What’s worse is under certain conditions, if your power goes out in that state, it stays capped at 400MHz forever, even after a factory reset and a clean disk install. If your issue is under warranty, Valve will continue fixing free of charge. ago. It is your responsibility to back up stored data before returning your Hardware. Steam Deck OLED announced (Better battery life, 7. r/SteamDeck. ) Push and hold the motherboard from the bottom towards the power button. RMA turnaround time also seems to be atrociously bad. Customers in these regions can reserve the Steam Deck here: steamdeck. My steam deck has a weird defect, and I didn't know it until almost 30 days into my ownership. . I waited two and a half weeks for the replacement to get shipped… only for an empty case to arrive. - Get an email saying Steam Deck's ready to ship on June 1st. Backstory: I love my deck. how long have you waited to get your RMA? I. I get that if opening it and replacing a part gets damaged by me, then the warranty is voided, understandable. • 2 yr. You may be required to pay additional shipping costs. Posted: Jun 24, 2023. I can still repro the issue : (. Include the following items inside the box: RMA instruction sheet, bar code up. Joystick replacements are pretty easy, so you might do it yourself if you don't want to spend time in the RMA process. 52 minutes ago #8,057 Zulith said: Figures. Please note the statutory warranty in your jurisdiction will apply to your Steam Deck. April 26 (AM): Parcelforce Dispatch Notification. RMA & United Radio, Inc. If the LED remains off or is blinking, then the Deck isn't receiving power. Unit arrived at warehouse (Netherlands) on April 4th. Perhaps it's not refurbished 😅. Unit arrived at warehouse (Netherlands) on April 4th. Apr 11 (AM): Steam Deck Arrived at Eindhoven Facility. This is Lightspeed :-) #18. These orders will start shipping on December 17th. my Steam Deck stopped charging after connecting it to an USB Hub. Let your Steam Deck sit overnight until it has shut down on its own. Use Steam RMA, they are great to Deal with, very friendly and easy to work with. Messages. Unit arrived at warehouse (Netherlands) on April 4th. Wonderful, thank you. Today I finally received my replacement Deck. my Steam Deck stopped charging after connecting it to an USB Hub. Just turned it on for first time and the screen won’t turn fully on, anyone know the problem?. So I'll share my own timeline of events in the hope that it helps others: Thank you for this post for anyone who might see it. Jacob99200 • 1 yr. (You can leave the one holding the heat sink on in place!) 3. my advice for anyone reading this. In some regions, you will also need to attach other documentation. May 6: didn't hear anything from steam but almost as. Steam Deck RMA time question. Go to setup utility. Oriax Dec 22, 2022 @ 2:04pm. If while the issue is happening you plug the official charger (or any charger), it'll get permanently stuck on that speed, requiring the battery storage fix. delivery. There are set decks specifically aside for RMA's and you can bet they know not every RMA request is 100% truthful or 100% within warranty but they would rather assist everyone than pick and choose. B) just assume that you do not have warranty. " "We're happy to announce that Steam Decks will start shipping in Japan, South. Receiving Your Steam Deck. ) Step 2: Remove the shield screws and then the shield itself. 3/5 RMA created 3/7 Shipped 3/10 delivered. Move over to right side and select line that says Steam Deck. how long have you waited to get your RMA? I. Steam Deck Steam Gaming. Made sure exterior box was in good condition all around and was still taped and that weight felt correct. Hello, I had to reach out to support because the haptic feedback on my Deck rattles. : (. Worked fine for 3 months until today it just decided to lock itself to ridiculously low frequency values that make any game unplayable. That is completely unacceptable as far as I'm concerned. Unit arrived at warehouse (Netherlands) on April 4th. Remember there are a lot of people sending support tickets so it will take a bit to respond to them all. On the left sidebar, you can see many different folders and places. Ball park, what can i be looking at before it gets sent back? Locked post. Yeah, you can't RMA if you "don't like the color" of the Deck at all. Let me know if you still need help. Starts with 'FX', 'FW', or 'FV'. So most people end up waiting 2-3 weeks from the day they've shipped theirs out. Eaten By A Dream Dec 12, 2022 @ 11:29pm. Sign in to your Steam account to review purchases, account status, and get personalized help. March 17, 2023. Every response I got from steam came 1-3 days after my messages, and was written by a new agent every time, often. Unit arrived at warehouse (Netherlands) on April 4th. " "We're happy to announce that Steam Decks will start shipping in Japan, South. So, I RMAed it and got it repaired. They then instantly sent me a RMA form which I boxed up and return time was stated as “as soon as it is received it will then be processed which will take a minimum of a couple of days. Leave the deck on this screen until it dies on its own. 0 timeout. how long have you waited to get your RMA? I am based in Germany. If you'd like to attach a file or screenshot to. #2. Steam Deck makes this high-pitched noise on any fan speed lev. Removing the battery cable when accessible. Steam Deck with serial number xxxxxxxxxxxxxx, placed inside original carrying case. or maybe glue a chain that you can link to a backpack or something. Repairs for anything that’s covered by the Steam Deck’s warranty (which is one year in the US) will be free, Valve says. CLICKY BUTTONS-The Steam button, triple dot button, and power button were all raised around 1mm higher and actually makes a satisfying and tactile “click” now when pressed. #2. . The console is at 50-55C, so nowhere near throttling. I still have no update and waiting for a new unit to be shipped to me. Steam initiated an RMA. Applied updates and all that jazz. After 2 weeks I asked the support for an update and the new Deck finally got shipped after around 3 weeks, but directly from the USA via Fedex. Faulty Steam Deck return nightmare with D. But if you open up the Deck and the switches work when you press them. It's like any other product or store you have ever bought anywhere. "This Warranty is transferrable to natural persons who receive the Hardware as a gift from the Purchaser; transfer pursuant to this sentence shall not otherwise expand this Warranty. Results for "RMA" < 1 2 3. . Options. Everything on the deck works except the screen. my advice for anyone reading this. Lastly. RMA it, as if you sell on then the buyer can complain that u sold him a faulty deck. When I inquired about turnaround times I was told to expect a 3-5 business day turnaround once they received my unit. AutoModerator • Additional comment actions. my Steam Deck stopped charging after connecting it to an USB Hub. . Take the Wh and divide by 20, or the mAh 1 and divide by 5400. 21: I received broken steam deck and contacted steam support. Go down and select System. We are happy to announce today that our new Steam Deck repair centers are now open. Opened it, made sure everything was sealed, and that everything was there. This video was sent to Valve, and confirmed to be within the expected parameters of Steam Deck. 50Whr battery; 3-12 hrs of gameplay (content. Eaten By A Dream. With large electronic purchases (which the Deck falls into), it seems the norm is around 3-4 weeks for RMA. Hello, my steam deck was not charging so I did RMA , the DHL status said they received the package on 9th June but still no answer from my new steam deck shipment. I finished side mission and when my Team was walking out of the portal, sunddenly graphic started to look funny and game dropped to slideshow. With all these steam deck issues and the long wait (after q3) I have literally lost interest and enthusiasm. Worked fine for 3 months until today it just decided to lock itself to ridiculously low frequency values that make any game unplayable. Steam Deck with serial number [redacted], placed inside original carrying case. Nothing since. Mine booted up instantly, no issues. 24/03 -> 8AM I sent the Steam Deck through DHL. Both left and right trackpad are not working. RMA warehouse sent final shipping notice (for new unit) 3/25. After waiting for almost a year, I finally received my 256GB model from Valve on the 13th. Not a major issue but one that annoyed because of the price spent on the deck. Got my Steam Deck back from a second RMA in December. The Deck's LiPo battery is basically the best that Valve could fit inside it; if there was something better available, I'm sure they would have used that instead. All Discussions Artwork Videos News Guides Reviews.